Refund Policy

NOTE: WE DO NOT OFFER REFUNDS ON SALE ITEMS

We stand behind everything we sell. If you're not satisfied with your KU Store purchase, you can return it for a replacement or refund within one month of purchase.

RETURN PROCESS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. We will refund you within fourteen (14) days of receipt of the goods. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your bank. We will notify you by email when your return has been processed.

PLEASE BE AWARE! Our guarantee doesn’t cover ordinary damage caused by improper use or accidents.

REQUIREMENTS FOR RETURNS/EXCHANGES

All returns and exchanges are subject to quality approval and inspection at our fulfillment personnel. Please take extra care to inspect and test all returned items to ensure they meet these requirements:

• Unworn
• Unused
• Unstained
• Unwashed
• No smells other than natural product orders
• No animal or pet hair
• No stretch marks or permanent wrinkles on items with latex
• Original packaging
• Within 30 days of the date you received your initial purchase

Returns and exchanges that do not meet our policy will not be accepted and will be sent back to the customer.

HOW TO RETURN/EXCHANGE AN ITEM

Please request your return or exchange within 30 days of the date you received your initial purchase to be eligible. Do so by sending us an email at info@k4ustore.com

You can also contact us via Facebook with your order details!